Turn Customer Noise into Revenue & Growth.
Stop guessing why customers leave. CustomerXP unifies calls, emails, and reviews to reveal hidden friction points automatically, in real-time.
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Operational Intelligence, Not Just Analytics.
CustomerXP doesn't just count interactions; it extracts high-resolution intent. We identify the specific revenue-blocking friction that legacy sentiment tools miss.
Intent Recognition
Go beyond 'positive' or 'negative'. Identify urgent buying signals or churn risks buried in unstructured noise.
Monetized Insights
Understand the exact financial impact of operational friction points across your entire customer base.
CustomerXP Calls
| Inbound Sales | Hidden Intent | High Value | Friction Detected | Revenue Risk | Impact Analysis |
|---|---|---|---|---|---|
| £1,450 Opportunity Loss | Customer requested Anniversary Suite. Staff stress response 'check website' blocked immediate conversion. |
Unify Every Channel
We speak every language your customer uses. Hover to see how we extract value from the noise.
Phone
Transcription & Intent
Case Example: Detecting "Tone shift" in real-time allows managers to intervene before a customer hangs up.
Issue Clustering
Efficiency Boost
Auto-group 10,000+ support emails to find the specific product bug costing £5k daily.
Reviews
Public Sentiment
Brand Protection
Sensory AI detects defect patterns in Amazon reviews 2 weeks before standard reporting.
Surveys
The "Why" Analysis
Deep Learning
Automatically extract meaning from 50,000+ open-text NPS survey comments instantly.
EY Industry Sentiment Report
Discover how CustomerXP processed massive volumes of unstructured financial data to identify critical industry shifts for EY's global consulting practice.
Tailored Solutions
We solve high-stakes experience problems for leaders in housing, policy, and global finance.
Hotels & Resorts
Stop booking abandonment. Identify room defects and staff burnout in real-time to protect RevPAR.
Travel & Transport
Map end-to-end passenger sentiment for Airlines, Rail, and Cruises to optimize global routes.
Global Retail
Early sensing for product defects across E-commerce giants and high-street luxury brands.
Frequently Asked Questions
Does it work with non-English languages?
Yes. Our AI natively understands over 100 languages. It translates and normalizes sentiment instantly, allowing you to analyze global feedback in a single dashboard without manual translation.
How long does integration take?
Most clients are live within 48 hours. We have pre-built connectors for platforms like Salesforce, Zendesk, and Trustpilot. For custom sources, our API allows for rapid ingestion setup.
Can we set up custom alerts for specific keywords or events?
Absolutely. You can define custom "Triggers" based on keywords, sentiment thresholds, or specific intent types (e.g., "Legal Threat" or "Bulk Refund Request") to notify your team via Slack, Teams, or Email instantly.
Hear the Whole Truth.
Join global organizations using CustomerXP to transform unstructured noise into clear, actionable revenue intelligence.